We are an online store where you can buy premium meat (and related) products from well known brands at a reasonable price.

You order online, pay once, then we collect your items and deliver them straight to your door!

Currently we are supplied by 'All About Meat' and 'Once Were Wolves' for raw, fresh pet food products. The Meat Wagon also has an extensive range of pantry items to help you create the perfect meal centrepiece.

You can contact us anytime you like via email or direct message on Instagram or Messenger.

We’ll respond as soon as we can, generally during business hours Monday to Saturday.

All of our contact details are provided here. 

We deliver to all parts of Metropolitan Brisbane, Ipswich and the Gold Coast.

We deliver twice per week to each of the following regions:

• Central Brisbane
• Northern Brisbane and Moreton Bay Region
• Bribie Island and Surrounding Areas
• Southern Brisbane and Logan City
• Eastern Brisbane and Redland City
• Western Brisbane and Ipswich City

and once per week to:

• The Gold Coast.

For a full list of the suburbs we deliver to, please refer to our delivery policy here.

We hope to add other regional areas in the future and we encourage you to join our mailing list for news on our expansion.

We deliver on specific days of the week to each location, and we visit all region twice per week, except the Gold Coast. In most cases we offer both an AM and a PM option in each region.

You can select your preferred delivery timeslot during checkout. Currently our delivery times are as follows:

Monday to Friday

• AM: 10:00 AM - 2:00 PM
• PM: 2:00 PM - 6:00 PM

Saturday

• AM: 10:00 AM - 2:00 PM.

No. If no one is home to receive your order within the selected delivery timeslot, your order will be packaged in an insulated box with sufficient ice packs to keep your goods cold for a reasonable period of time (depending upon the prevailing weather conditions).

As part of the checkout process, you will be required to nominate a cool, dry, safe place for us to leave your order if no one is home to receive it. You will also be required to confirm that you understand that leaving your order unattended is at your risk.

In the event that we cannot find a safe place to leave your order, we will take it with us. We will notify you where we have not completed delivery and will request that you collect your order from our store by close of business the day of your delivery.

We comply with the highest food safety packaging and transportation requirements. All orders are hygienically packaged before being transported in our refrigerated vehicles.

We run a tiered delivery fee structure, based on the value of items in your order:

• Delivery is FREE for orders over $60
• Delivery is $15 for orders under $60
• All subscription orders are delivered free, even when the order size is below $60.

Yes, your cart must contain at least $60 worth of products if you located in Brisbane & Ipwich, or $100 worth of products if you are located in the Gold Coast.

You can cancel an order within 24 hours of it being placed - simply navigate to the 'My Orders' section of your account profile. You will automatically receive a refund and a confirmation email.

We can edit your order right up to the order cut-off time, which is 7pm the evening prior to your delivery. Simply contact us to request the update. You can review your order history here.

Note: when asking us to add or remove items from an existing order, product prices will reflect current pricing at the time of amendment, which may be higher or lower than when initially ordered. Once the updates are processed, we will refund any excess or invoice you for any shortfalls.

To cancel an order, please contact us before the cut-off time.

We can deliver pretty much everywhere. Here are some tips to ensure a smooth delivery:

• Add specific instructions (e.g. gate code) when you order – we’ll prompt you for this info
• Make sure you let us know if you will or won’t be home, and anything else which will help us access the property (e.g. to avoid us being eaten by your doggos)
• Ask your building manager for advice on deliveries - where they can be left unattended, safely, if you’re not home
• Be sure your mobile number is correct as we may try to call you if we have any questions.

We can amend your delivery date and slot right up to the order cut-off time, which is 7pm the day before your delivery. The new date/time for delivery is subject to availability of delivery slots. 

Contact us to request the update.

You will be charged when you place your order.

Any variation based on product availability will result in a refund of surplus funds, or an invoice in the unlikely event of a significant shortfall.

You will also receive a tracking link in your order confirmation. You can use this to track the status of your order.

On your chosen delivery date, you will receive an email confirming that your order is out for delivery. This email will provide a new tracking link which will enable you to follow the journey of your order to its destination!

When you amend your order and the total is less than the original order, we will provide a refund of the difference. Your refund will take 3-5 business days, depending on your payment provider.

If your order total is higher than previously paid, you’ll be invoiced for the additional amount.

We know how frustrating it is when an item isn’t available. We work closely with our stores to update stock levels, however there will be times when a product is no longer available when we go to pick it.

We will do our absolute best to substitute any out-of-stock item with a similar alternative. If this is not possible, we’ll contact you to let you know.

You can specify your preferences for substitution when you add products to your cart in the ‘Add optional selection instructions’ box (eg: 'substitute for plain if flavour X is unavailable').

We know security and privacy are important to you because they’re also important to us.

We make it a priority to understand and keep up to date with the latest privacy rules and regulations. You can review our full privacy policy here or contact us here if you have any specific questions.

The great thing about The Meat Wagon is that you can buy from several suppliers, all at once.

You can browse products by individual supplier by using the main navigation menu at the top of the page (or the buttons on the homepage), or you can search across all products using the search bar at the top of our site.

All fresh items are prepped and packed by professional butchers. The rest is handled by our team.

Currently, our service is delivery only, however we're working on a pickup service. Sign up to our newsletter for updates.

Yes, you can subscribe to some of our products. Subscription options are indicated in the grid view when looking at several products (e.g. as a result of a search, or clicking on a collection) and also available in the purchase options on the product view (i.e. after clicking on a specific product).

If there is a specific product you would like to subscribe to, but subscription is not available as a purchase option, email us and we'll get you sorted!

You can easily pause your subscription through our customer portal. Simply log in to your account at here and select the option to pause your subscription.

Yes, you can skip a delivery anytime through our customer portal. Log in to your account here and choose the delivery you want to skip.

Rescheduling is not available for self-service at the moment. If you need to reschedule, please send us an email at hello@themeatwagon.com.au, and we will happily assist you.

You can add, remove, or swap products in your subscription through our customer portal.

Log in to your account here and manage your subscription preferences.